Pengaruh Kulitas Pelayanan, Kelengkapan Produk dan Harga terhadap Keputusan Pembelian pada Toko Bangunan Sinar Mulyo Abadi
DOI:
https://doi.org/10.47134/innovative.v3i2.20Keywords:
service quality, product completeness, price and purchase decisionAbstract
This study aims to determine the effect of Service Quality, Product Completeness and Price on Purchase Decisions. This study uses a quantitative approach. Sampling in this study using accidental sampling technique, with the number of respondents as many as 98 respondents from consumers of Sinar Mulyo Abadi Building Stores. Data collection techniques using questionnaires distributed through questionnaires. Data processing in this study used the SPSS 25 software program (Statistical Program For the Social Sciences). The results of the study show that: Service Quality affects Purchase Decisions at Sinar Mulyo Abadi Building Stores, Product Completeness affects Purchase Decisions at Sinar Mulyo Abadi Building Stores, and Price affects Purchase Decisions at Sinar Mulyo Abadi Building Stores.
References
Arianto, N. P. E. (2018). Pengaruh Kualitas Produk Dan Kelengkapan Produk Terhadap Keputusan Pembelian Produk Salt N Pepper Pada PT Mitra Busana Sentosa Bintaro. J. KREATIF, 6(2), 143–154. DOI: https://doi.org/10.22219/jmb.v6i1.5395
Cahya, A. D., & R., A. (2021). Pengaruh Kualitas Pelayanan Dan Harga Terhadap Keputusan Pembelian (Studi Kasus Roti Bakar 97). JPEK, 5(1), 175–183. DOI: https://doi.org/10.29408/jpek.v5i1.3444
Emor, J. I., & W. (2019). Pengaruh Kelengkapan Produk, Kualitas Produk Dan Harga Terhadap Keputusan Pembelian Konsumen Rm. Bakso Solo Pak Eko Di Tomohon. Jurnal EMBA, 7(4), 5406–5407.
Firmansyah, G. (2019). Pengaruh Harga, Reputasi Vendor Dan Ulasan Produk Terhadap Keputusan Pembelian di Tokopedia (Studi pada Masyarakat Kabupaten Kebumen). STIE Putra Bangsa.
Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25. Badan Penerbit Universitas Diponegoro.
Grönroos, C. (2020). A Service Perspective on Business Relationships: The Value Creation, Interaction, and Marketing Interface. Journal of the Academy of Marketing Science, 48(1), 12–26.
Hair Jr, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate Data Analysis (8th ed.). Cengage Learning.
Herlinaa. (2018). Analisi Pengaruh Harga Dan Kelengkapan Produk Terhadap Keputusan Pembelian Serta Dampaknya Pada Kepuasan Konsumen. ISU TEKNOLOGI STT MANDALA, 13(2), 108–123.
Huang, L., Guo, Y., & Lu, W. (2019). How Service Quality, Perceived Value, and Customer Satisfaction Influence Behavioral Intention in Online Shopping: Evidence from China. Information Systems and E-Business Management, 17(4), 525–548.
Kotler, P., & Armstrong, G. (2021). Principles of Marketing (18th ed.). Pearson.
Kotler, P., & Keller. (2009). Manajemen Pemasaran. Erlangga.
Kurniawan, N. (2019). Pengaruh Kelengkapan Produk, Kualitas Pelayanan Dan Harga Terhadap Keputusan Pembelian Motor Pada Showroom Faricha Desa Semen Kediri.
Melisa, F. M. (2021). Pengaruh Kelengkapan Produk, Kualitas Pelayanan Dan Harga Terhadap Keputusan Pembelian Pada Baby Shop Roberto Sumbawa. JURNAL MANAJEMEN DAN BISNIS, 4(2), 10–17.
Sheth, J. N., Newman, B. I., & Gross, B. L. (2019). Consumption Values and Market Choices: Theory and Applications. Routledge.
Tsiotsou, R. H., & Wirtz, J. (2019). Perceived E-service Quality: Examining the Role of Website Functionalities. Journal of Service Research, 8(3), 191–203.
Zeithaml, V. A., Parasuraman, A., & Berry, L. L. (2016). The Behavioral Consequences of Service Quality. Journal of Marketing, 60(2), 31–46. DOI: https://doi.org/10.1177/002224299606000203
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Ade Irma Hidayati, Mas Oetarjo

This work is licensed under a Creative Commons Attribution 4.0 International License.